GO ACCESS Paratransit

How to Ride GO ACCESS

  1. Eligibility

    GO ACCESS is available to individuals who are ADA-certified as having a disability that prevents them from using fixed route services some or all the time. If you have questions about eligibility, please call our customer service at 805-487-4222. If you would like an application, please use this link. Service is also available to seniors, 65 years of age and older. No paperwork is required.

  2. Eligible Destinations

    Eligible riders can use GO ACCESS for any trip purpose to any destination within the GCTD Service Area. To be eligible to ride GO ACCESS you must be of age 65 or older or have a disability with ADA Certification.

  3. Pickup & Dropoff

    Riders are picked up/dropped off at their home or point of origin, usually at the curb.

  4. Reservations

    Riders reserve trips one day in advance.  Same-day trips may be provided based on availability.

  5. Mobility Devices

    All vehicles are lift equipped to help passengers board.

  6. Personal Care Assistants (PCA)

    PCA’s ride at no charge with ADA certified passengers. Guests are also welcome and pay the regular $3.00 fare for one way trips.

  7. Role of the Driver

    The service is not designed to provide highly personalized service such as escorting passengers who cannot be left unattended, operating a customer’s electric mobility device or accompanying riders inside of buildings. Bus Operators do not provide personal assistance to passengers beyond the safe boarding and alighting of the vehicles.

  8. Visitors

    Please call our Reservation line at 805-485-2319 or email us for more information.