Gold Coast Transit District (GCTD) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.
In addition, GCTD recognizes both California and federal laws which protect your civil rights. The California Legislature has adopted statues to address discrimination in the private as well as the public sector. California and federal law should be examined together.
Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with GCTD.
All complaints alleging discrimination based on race, color or national origin in a transit service or benefit provided by GCTD will be investigated promptly.
GCTD will acknowledge in writing the receipt of the complaint within ten (10) working days.
Based upon the receipt of all information required, the investigation will normally be completed with ninety (90) days of receipt. In some cases GCTD may submit a written request to the complainant to provide additional information. Receipt of additional relevant information may expand the timing of the complaint resolution.
The GCTD General Manager will determine if the complaint may be administratively closed or if a final written response is needed. If a final written response is needed, GCTD will send the response to the complainant. The written response will notify the complainant that there were violations and that efforts that are underway to correct them or that they file will be closed because the investigation did not uncover any violations.
The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The individual’s right to a prompt and equitable resolution of a complaint will not be impaired by his/her pursuit of other remedies. The use of this grievance process is not a prerequisite to the pursuit of other remedies.