Title VI Civil Rights

driver assisting elderly couple of color

Non-Discriminatory Service

Gold Coast Transit District (GCTD) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

  • No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that GCTD furnishes, on the basis of race, color, or national origin.
  • Frequency of service, age and quality of vehicles assigned to routes, quality of bus stops and location of routes will not be determined on the basis of race, color or national origin.

In addition, GCTD recognizes both California and federal laws which protect your civil rights. The California Legislature has adopted statues to address discrimination in the private as well as the public sector. California and federal law should be examined together.

How to File a Title VI Complaint

Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with GCTD.

  • The complaint should be submitted by the complainant and his/her designee.
  • The complaint should be filed as soon as possible but must be filed within 180 days of the date of the alleged discrimination.
  • The Complaint should (but doesn't have to) be detailed out in the Title VI complaint form.

How Federal Title VI Complaints are Processed by GCTD

All complaints alleging discrimination based on race, color or national origin in a transit service or benefit provided by GCTD will be investigated promptly.

  1. Acknowledgement of The Complaint

    GCTD will acknowledge in writing the receipt of the complaint within ten (10) working days.

  2. Investigation of The Complaint

    Based upon the receipt of all information required, the investigation will normally be completed with ninety (90) days of receipt. In some cases GCTD may submit a written request to the complainant to provide additional information. Receipt of additional relevant information may expand the timing of the complaint resolution.

  3. Findings of Investigation of Complaint

    The GCTD General Manager will determine if the complaint may be administratively closed or if a final written response is needed. If a final written response is needed, GCTD will send the response to the complainant. The written response will notify the complainant that there were violations and that efforts that are underway to correct them or that they file will be closed because the investigation did not uncover any violations.

  4. Appealing Findings of Investigation of Complaint

    The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The individual’s right to a prompt and equitable resolution of a complaint will not be impaired by his/her pursuit of other remedies. The use of this grievance process is not a prerequisite to the pursuit of other remedies.