GO Flex Rides

Rides can be booked by downloading the free GO Flex Rides, available on Apple App Store and Google Play Store. Rides can also be booked online on the https://book.goflexrides.rideco.com/home/booking/search or by calling GO Access and Flexible Services Reservations at 805-485-2319.

If you already have an account or one was created for you, you can sign in by clicking on “sign in”, then “forgot your password?”, and follow the prompt to reset your password.

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 5 minutes. In order to stay on schedule, the vehicle will depart if you do not show up within the 5-minute waiting period.

Yes. The driver may pick up and drop off other passengers along the way. Drivers are not authorized to make unscheduled stops. You would be required to book a separate ride to travel to additional locations. 

You can view all your trip details under “My Journeys” in the app, where both upcoming and past trips are stored. Additionally, after each completed trip, a receipt is automatically emailed to the address used for booking.

To ensure the best service for all passengers, please be ready to board at your pick-up location the start of your 30-minute pickup window. You’ll receive a notification when your vehicle arrives if you booked through the app. If you’re not present when the vehicle arrives, the driver can only wait briefly (5 minutes) before needing to proceed with their route to maintain service for other passengers. Repeated missed pickups will affect your ability to use the service.

After your trip is finalized in the app, you will be notified by SMS Text when the driver is on the way and again when the driver arrives. You may also track your rides within the app.

The GO Access fare is $4.00 each way. The fare for the general public on Safe Rides is $5.00/passenger each way. ADA Certified and Seniors over 65+ pay $4.00/passenger each way for Safe Rides.

A Personal Care Attendant (PCA) is someone who assists you with your personal care. You may travel with a PCA and one guest. The PCA rides free, but the guest must pay a regular fare. The PCA or guests must board and exit the vehicle at the same locations as the rider being assisted. Always inform the reservations team if you will traveling with a PCA and/or guest.

GCTD will make every attempt to accommodate the rider's mobility device.

The mobility device must safely fit onto the lift platform and the lift must be able to safely raise the mobility device and its occupant.

Service can be refused if the mobility device and its occupant cannot safely utilize the lift to board the vehicle.

If You Change Your Mobility Device: Please contact the GO Access reservations team and inform us so we can update you rider profile.

Service animals are always welcome, as required by law. Please advise the reservations team if you are traveling with a service animal when booking your trip.  In compliance with Federal regulations, service animals *must be under the control of the rider. All riders are asked to show consideration to these animals and their owner who have the right to use GO Access and Flexible Services.

If you no longer need a ride or your plans change, please let us know as soon as possible by calling 805-485-2319.

If you cancel your trip less than two hours before your scheduled pick-up time, it will be recorded a Late Cancellation, which has the same effect as a No Show.

GCTD Welcomes comments from our passengers.  You can share any comments and concerns or ask questions you may have by calling our Customer Service Center at 805-487-4222.