GO ACCESS Paratransit

side view of paratransit vehicle in front of blue wall saying building a better community

Public Transit for Seniors & People with Disabilities

GO ACCESS is origin-to-destination public transit for people with disabilities that prevent them from using fixed-route bus (ADA Certification) as well as seniors aged 65 and older. If you do not meet these eligibility criteria but have a health care related transportation need, try GCTD's Zones service. 

GO ACCESS serves the cities of Ojai, Oxnard, Port Hueneme, Ventura and unincorporated areas of Ventura County between these cities.  Please note that GO ACCESS is a mini-bus transportation service. When planning your trip, remember that you will often share the ride with others. The driver will usually pick up and drop off other people on the way to your destination so your travel time will be longer than it would be by private automobile or taxi.

ADA CERTIFICATION INFORMATION

How to Ride GO ACCESS

Hours of Operation

Monday – Friday
4:45 AM  – 10:15 PM

Saturday – Sunday
5:15 AM –  10:15 PM

Daily:

Late Night Safe Rides: 7:00 PM – Midnight ($4.00/ride if ADA certified or senior)

Reservations & Questions

805-485-2319
TDD 711 (CA Relay Service)
Call daily between 8AM – 5PM

Questions/Comments:
GCTD Customer Service Email

GO ACCESS Fares

Cash Fare One Way – $4.00 (ADA certified or a Senior 65+)
Electronic Fares – Electronic fares can be loaded on a passenger’s account by way of loaded value.  A maximum of $100 may be maintained at any one time.  Fares will only be deducted after you board the bus. Payments can be made in person at the GCTD Administration Office (1901 Auto Center Dr., Oxnard), Mon – Fri, 8:30am – 4:30pm, or over the phone with a credit card by calling 805-487-4222.
Senior Nutrition Site – Free
Premium Direct Connect –  $8.00

GO ACCESS E-Fare Order Form
  1. Eligibility

    GO ACCESS is available to:

    • Individuals who are ADA-certified as having a disability that prevents them from using fixed-route bus service, either permanently or temporarily.

    • Seniors age 65 and older. No ADA paperwork is required for senior eligibility.

    If you have questions about eligibility or would like to request an ADA application, please contact Customer Service at 805-487-4222 or use this link.

  2. Eligible Destinations

    Eligible riders can use GO ACCESS for any trip purpose (medical, work, shopping, social, etc.) to any destination within the GCTD Service Area.

  3. Pickup & Dropoff

    Riders are typically picked up and dropped off at the curb of their home or trip origin/destination. When required due to a rider’s disability, door-to-door service may be provided as a reasonable accommodation. Drivers are not permitted to enter buildings or private residences and must maintain visual contact with the vehicle at all times.

  4. Reservations

    Riders reserve trips one day in advance.  Same-day trips may be provided based on availability.  To make or manage reservations, please follow the instructions provided during enrollment or contact Reservations directly.

  5. Mobility Devices

    All vehicles are lift equipped to help passengers board.

  6. Personal Care Assistants (PCA) and Companions

    A Personal Care Assistant (PCA) is an individual who provides assistance with disability-related needs to an ADA-certified rider, including tasks that the transit operator is not permitted to perform. A PCA must be designated by the rider and rides at no charge when accompanying the ADA-certified passenger.
    A companion is anyone traveling with the rider who is not acting as a PCA. Companions are welcome to ride, subject to space availability, and pay the regular fare.

  7. Role of the Driver

    GO ACCESS is designed to provide safe and reliable transportation, but it is not a personalized or attendant service.

    Drivers do:

    • Assist with safe boarding and exiting the vehicle.

    • Secure mobility devices as required.

    Drivers do not:

    • Escort passengers inside buildings or remain with passengers who cannot be left unattended.

    • Operate personal mobility devices.

    • Provide personal or medical assistance.

  8. Visitors

    Please call our Reservation line at 805-485-2319 or email us for more information.

Traveling Outside the GCTD Service Area

If you need to travel beyond the GCTD service area, there are a few convenient options available.

  1. Coordinated Transfers with Neighboring Agencies
    GCTD provides countywide transfer connections with neighboring transit agencies, including Heritage Valley, Camarillo and Thousand Oaks daily. Our Reservations team will assist with coordinating your trip at the time of booking. Passengers are transported to a mutually agreed-upon transfer point, where they will connect with the other agency's vehicle. Each agency collects its own fare for the portion of the trip it provides. This service operates 5AM - 7PM.
  2. Premium Direct Connect Service To Camarillo (ACCESS Passengers Only)
    For ACCESS passengers traveling from the GCTD service area directly to Camarillo who prefer to avoid a transfer, GCTD offers a Premium Direct Service option. This service provides a seamless trip directly to your destination in Camarillo for a premium fare of $8.00. Please request this option at the time of booking. This service operates 5AM - 7PM.