As of Monday, May 3, 2021, fare collection and front door boarding resumed on both fixed route and paratransit services. In March of 2020, in response to the pandemic, GCTD temporarily suspended fare collection and requested that customers board through the rear door to support physical distancing. Now, with the number of COVID-19 cases declining, vaccinations increasing, along with an extended list of safety measures in place, front door boarding and fare collectiong can resume safely.
Tickets and passes are now available for purchase at the Customer Service Center (8am-6pm, Mon - Fri) and on the Token Transit Mobile App. Learn more about GCTD's Fares here.
GCTD is offering free transportation to and from a vaccination site on its GO ACCESS vehicles for anyone with an appointment. The vaccination site must be located within our service area. Here are more important details:
If you need more information on how to make an appointment for your vaccine, please visit Ventura County Recovers.
In order to reduce the potential risk of spreading COVID-19 on public transportation, President Joe Biden issued an executive order on January 21, 2021, promoting COVID-19 safety in domestic and international travel. In order to effectuate this executive order, the CDC released a public health order (“Order”) on January 29, 2021 requiring the use of face masks on nearly all forms of public transportation. The order took effect at 11:59 p.m. on February 1, 2021 and will remain in effect until modified or rescinded. The Order defines “mask” as a material covering the nose and mouth of the wearer, and specifically excludes face shields from satisfying the mandate. In order to be properly worn, masks must completely cover the nose and mouth of the wearer and be secure to the head with ties or ear loops. Masks can either be manufactured or homemade, but should be a solid piece of material without slits, exhalation valves, or punctures.
Before this order, GCTD required masks or face coverings (including face shields) upon boarding. Now, face shields will no longer be acceptable and our team is prepared to enforce the new mandate and support passengers in doing so. Our bus operators are supplied with extra face masks to supply passengers as needed, and our Customer Service Center is also stocked with masks to provide to those in need of one.
To learn more about the latest federal mask order, please visit the CDC's website directly for detailed information.
Clear, protective Plexiglass shields are now installed around the bus operator compartment on all buses as an additional safety measure to protect the Operators who have cotinued to provide essential transportation services.
Public transportation is an essential service and will continue to operate to the furthest extent possible. In order to better comply with social distancing requirements on the bus, please reserve travel to essential trips. Fore more information and details about Ventura County response to COVID-19 visit the VC Emergency page here.
Customer Service Center (CSC)
The CSC has reopened for sales. The new business hours are 8am - 6pm and can be reached at 805-487-4222, or firstname.lastname@example.org.
The District's administration office will be closed to the public until further notice. Lost and Found items can be retrived by appointment only, please call 805-483-3959, dial 0 for Operator. Customers can continue to communicate via the call center, the website's comments page, and social media.
The health and safety of our customers and employees is our top priority. We are following the recommendations of health expert organizations, including the Ventura County Public Health department and the Center for Disease Control and Prevention (CDC) and are continuing to monitor the issue very closely. As proactive measures, we are taking the following actions to ensure our customers and employees are prepared:
We encourage all residents to practice good public health hygiene, as this is also the height of the flu season. There are simple preventative actions you can take to help prevent the spread of respiratory viruses.
Preparedness information and up to date news about the situation in the County of Ventura can be found at here.